Legal

Privacy Policy

Last updated: March 30, 2026

1. Introduction

Mirrorsme LLC ("Mirrorsme," "we," "our," or "us") respects your privacy and is committed to protecting the personal data of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mirrorsme.ai, use our I² OS platform at i2.mirrorsme.ai, or interact with any of our services.

2. SMS Messaging Privacy Policy

Mirrorsme may use SMS messaging to communicate service-related information such as support updates, scheduling confirmations, and operational alerts. By providing your mobile number through our website forms, onboarding, or support channels, you consent to receive these text messages from Mirrorsme.

Message frequency varies based on your account activity and service usage. Standard message and data rates may apply based on your mobile carrier plan. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact admin@mirrorsme.ai.

We do not sell, rent, or share SMS opt-in data or consent records with third parties for their marketing purposes. We only share SMS-related data with trusted service providers that help us deliver messaging services and operate our communication infrastructure.

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address, company name, job title, and password when you create an account.
  • Contact Information: Name, email, company, and message content when you submit our contact form.
  • Payment Information: Billing details processed through our third-party payment providers (we do not store card numbers).
  • Agent Data: Conversational data, agent configurations, knowledge base uploads, and workflow definitions you create on the I² OS platform.

3.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interaction patterns.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: Essential cookies for authentication and session management, and optional analytics cookies (with your consent).

4. How We Use Your Information

  • Provide, maintain, and improve our platform and services.
  • Process your requests, transactions, and account management.
  • Send service-related communications (e.g., updates, security alerts).
  • Respond to your inquiries and provide customer support.
  • Analyze usage patterns to improve user experience.
  • Ensure platform security and prevent fraud.
  • Comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Cloud infrastructure (AWS, GCP), analytics, payment processing, and communication services that help us operate the platform.
  • AI Model Providers: When processing agent conversations, data may be sent to LLM providers (OpenAI, Anthropic, Google) as configured by you. We recommend reviewing their privacy policies.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures including TLS 1.3 encryption on all connections, mutual TLS for internal service communication, complete tenant isolation, 5-level role-based access control (RBAC), and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Conversational data retention periods are configurable per agent. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing activities.
  • Data portability — receive your data in a structured format.
  • Withdraw consent for optional data processing.
  • Lodge a complaint with a data protection authority.

9. Third-Party Links

Our website and platform may contain links to third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

  • Email: admin@mirrorsme.ai
  • Address: Mirrorsme LLC, 3403 Bluffs Lane, Parker, TX 75002